F.A.Q's - MobiQuip
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FAQ’s

How long does it take to charge my scooter or powerchair?

We advise that all scooters and electric wheelchairs receive a minimum of 8 hours charge after every use regardless of how long you have used the scooter or powerchair for.

Will the charger turn off when fully charged?

All chargers are fully automatic and will switch themselves off once the battery is fully charged, this is known as trickle charge. Please take into account that chargers can sometimes get hot so we would recommend that you place them on a hard surface whilst the charger is in operation.

Can I use any charger?

We recommend that you only use the charger that is supplied with the equipment that you purchase from MobiQuip. Using a different charger may cause damage to your equipment.

Can I use the scooter or powerchair in the rain?

Yes your equipment can be used in the rain as the units are sealed. In more severe conditions such as storms, ice or snow then it is advisable for safety reasons that the equipment is not used.

Does MobiQuip offer annual servicing?

MobiQuip do offer annual servicing, the cost of this may vary depending the type of equipment you own. We recommend that you call the MobiQuip Team on 0800 118 2625 

Do you sell spare parts?

MobiQuip do sell spare parts, we have a choice of new and used parts. We order new parts from the manufacturer and used parts are kept in stock but subject to availability.

How long does my warranty last for?

All goods are supplied with 12 months parts and labour warranty, for more information regarding our warranties then please click here.

Can I extend my warranty?

All goods are supplied with 12 months warranty. Some goods that are subject to our exclusive free delivery, set up and installation will also receive a parts and labour warranty. At the point of purchase you will be provided with the relevant warranty information applicable to your purchase. Please note that our warranty procedure does not affect your statutory rights.

How do I pay for my purchase?

You pay at the point of ordering, we accept all major credit and debit cards, PayPal, bacs, bank transfer and cheque payments. Please not that all payments must be cleared before we can dispatch the goods.

What is MobiQuip's Address?

MobiQuip,

The Tower

Pera Business Park

Nottingham Road

Melton Mowbray

LE13 0PB

Do I Qualify For VAT Exemption?

If you are chronically sick or disabled you may be eligible for VAT exemption.

What is meant by chronically sick or disabled?

For the purposes of the VAT relief, you are chronically sick or disabled if:

  • You have a physical or mental impairment which has a long-term and substantial adverse effect upon your ability to carry out everyday activities
  • You have a condition that the medical profession treats as a chronic sickness, such as diabetes or arthritis.
  • You have a terminal illness.

All of MobiQuip’s prices exclude VAT unless clearly stated.

In order to claim VAT relief customers will need to fill in a VAT exemption form, if you are unsure on whether you are eligible for VAT relief or need any assistance competing the form please contact our customer services team on 0800 118 2625.

If you are not eligible for VAT relief you will be charged VAT at the current standard rate.

If, at a later date, HMRC disputes the validity of the medical condition, you will be liable to pay the appropriate VAT that should have been applied.

View Our Complaints Procedure

MobiQuip always strive to deliver excellent goods and services at all times which meet and exceed our customers expectations. In the unlikely event we fall short of this, in the first instance please call 0800 118 2625 or visit our contact page who will endeavour to resolve your issue immediately. If we are unable to resolve your complaint, please follow the procedure outlined below and we will endeavour to reach a satisfactory outcome as soon as is possible:

If your complaint is about a member of staff:

Please contact our customer care team on 0800 118 2625 or visit www.mobiquip.co.uk and fill out the Customer Feedback form under the Contact tab.  We will investigate the complaint as a matter of urgency with the member of staff in question. Once we have come to a conclusion we will notify you informing you on what action has been taken.

If your complaint is about a service provided:

MobiQuip pride themselves on providing the best services possible, in the unlikely event you feel you have received poor service please contact our customer care team on 0800 118 2625 or visit www.mobiquip.co.uk and fill out the Customer Feedback form under the Customer Feedback. We will review that particular service provided and (where necessary) reconsider company processes. We will notify you of any course of action taken.

If your complaint is about goods:

We offer a full 12 month warranty on all items, if you feel as if your goods are not reaching the high standards that we strive to achieve, please contact us on 0800 118 2625 or visit www.mobiquip.co.uk where you can find details on how to contact us. Once any fault or issue is reported to us we will endeavour to inspect the goods within 10 working days and, where necessary, repair or replace the goods within 30 days of you reporting the issue.

Complaints of any kind can also be made in writing to:

Complaints Co-ordinator
MobiQuip
The Tower
Pera Business Park
Nottingham Road
Melton Mowbray
LE13 0PB

After you have made your complaint or raised an issue, MobiQuip will always endeavour to respond within 5 working days (This allows us time to gather information and facts as required). We will contact you either by telephone, email or letter (depending on how you have contacted us). If MobiQuip cannot resolve the complaint or issue within that time we aim to provide a suitable and fair outcome within 30 days.

In the unlikely event you are not satisfied with the outcome you can contact the BHTA (British Health Trade Association) on 020 7702 2141 for further advice on the matter or call Consumer Direct on 0845 040 506.

Please note all calls made to MobiQuip are recorded for training and monitoring purposes.

A copy of our Terms and Conditions is available in a large format by calling us on 0800 118 2625.

For more information please click here